Frequently Asked Questions (FAQ)

For selected tours and cruises, a Pay Later option may be available. Available payment options are shown during the booking process for each Tour / Cruise.

Bookings made through our website are normally confirmed immediately after successful completion of the booking process. Your e-voucher will be sent to the email address provided during booking.

If you cannot find it, please check your spam or junk folder.

Please check your spam or junk folder first. If you still cannot find your booking confirmation, contact our Customer Service team and include your name and booking details so we can assist you.

Most tours and cruises require a specific travel date at the time of booking. Some services, such as selected Hop-On Hop-Off bus tickets, may offer more flexible validity.

Please check the individual Tour / Cruise page before booking.

Date changes depend on availability and the conditions of the service booked. Please contact our Customer Service team as early as possible.

Any applicable change fees or restrictions will be advised before the change is confirmed.

Available booking dates are shown on the calendar of each tour or activity. If a future date is not yet available, the schedule or prices for that period may not have been released yet.

Yes. Please contact us with your preferred travel date, number of passengers, and the tour or service you are interested in, and our team will provide the available options and price.

Yes, subject to availability. You can also visit our ticket office in Athens.

Popular tours and cruises may sell out, particularly during busy periods, so advance booking is recommended.

Yes. You can contact our team by telephone for booking assistance. For online bookings, using our website is usually the quickest way to check availability and available options.

Available dates, departure information, and other scheduling details are shown on the individual tour page and during the booking process.

Yes, depending on the service booked and your accommodation location. Please provide the full address of your accommodation during the booking process.

We will advise you of the nearest available pick-up point or any available transfer options.

Private airport transfer arrangements may be available at an additional cost. Please contact us with your booking reference, arrival details, and number of passengers so we can provide availability and a quote.

When round-trip transfer service is included or booked, return transfer is normally provided according to the arrangements confirmed for your booking.

If you would like a different drop-off point, please ask our team in advance. Availability cannot always be guaranteed.

Yes. Pick-up time depends on the tour, departure time, and selected pick-up location. Your confirmed pick-up information will be provided with your booking details.

Pick-up service is available from many centrally located hotels and designated meeting points in Athens.

If your accommodation is not listed, send us the full address and we will advise you of the nearest available option.

Accessibility varies depending on the tour, vehicle, cruise ship, and service provider. Some services can accommodate foldable wheelchairs, while others may have steps or other accessibility restrictions.

Please contact us before booking and tell us about any mobility requirements. We will check the specific service and advise you of the available options.

Special rates may be available for groups, families, or customers booking more than one service. Please contact us with the tours you are interested in and the number of passengers for a quote.

Our tour and activity information is available online, where you can always find the most up-to-date details. If you need additional information about a particular service, please contact our team.

Available languages vary by tour or cruise. Please check the individual Tour / Cruise page or contact us before booking if you require a particular language.

Operating dates vary by tour and service. Please use the availability calendar on the relevant Tour / Cruise page to check whether your preferred date is available.

Identification requirements depend on the service booked. Please check the information provided on the relevant tour or cruise page and bring valid identification if requested by the operator.

Current availability is shown during the booking process. Select your preferred date on the Tour / Cruise page to see the available options.

Please contact our Customer Service team as soon as possible and provide your booking details, tour date, and a description of the lost item.

We will contact the relevant operator where possible. Any delivery or shipping costs for recovered items may be charged separately.

The coaches used for our organized tours are tourist vehicles that must comply with applicable Greek licensing and safety requirements. All Coaches are air-conditioned.

Cancellation and amendment conditions may vary depending on the tour, cruise, ticket, or service booked.

The cancellation policy applicable to your booking is displayed on the relevant Tour / Cruise page and/or your booking confirmation. Please review these conditions before completing your reservation.

For assistance with a cancellation or date change, contact our Customer Service team and include your booking reference.

Yes. Online payments are processed through secure, encrypted payment systems. Payment information is handled by the relevant payment provider or banking platform according to the payment method selected.

The available payment methods are displayed during checkout and may vary depending on the service being booked.

If our team has asked you to make a specific additional or custom payment, please use the secure payment link provided in our email.

Yes. Once your booking and payment have been successfully completed, you will receive an e-voucher or booking confirmation by email.

Yes, of course! Your receipt is issued once your payment has been completed. Please contact us by email, and we will be happy to send you a copy.