Careers at Hop In Sightseeing

As a Travel Agency we require experienced & enthusiastic Customer Service Agents for our operations office in Athens.

  • This job involves working within a team, to deliver outstanding results and after-sales service to customers.
  • All candidates must speak fluent English and Spanish
  • Must be able to work under pressure
  • The role is suited to individuals motivated by working in a high pressured and fast-paced environment
  • Please send your CV (in English) to [email protected] – Ref: CSE

Working hours in a shift:
from 06:15 a.m. to 14:30 and 14:00 to 22:00

Daily duties for this role include but are not limited to:

  • Answering 40-80 calls/10-20 e-mail queries per day from customers
  • Following up on queries by leasing with suppliers and ground handlers in the resort
  • Taking payment from customers
  • Arranging amendments and cancellations
  • Checking invoices against bookings

The type of candidate suitable for this job:

  • Wants to delight customers, above and beyond the call of duty
  • Has empathy for the customer’s situation
  • Is able to communicate clearly, both written and spoken
  • Works accurately and with attention to detail
  • Handles queries in the best interest of both customer and company
  • Is able to use a variety of IT systems simultaneously
  • Has a pleasant, friendly phone manner

Essential requirements:

The candidate must have a fluent/excellent standard of English, preferably a native speaker, or alternatively, the candidate has worked in an English-speaking environment previously.
Working experience in the travel industry or in a Customer Service role is essential.