Careers at Hop in Sightseeing

As a Travel Agency, we require experienced & enthusiastic Customer Service Agents for our operation’s office in Athens.

  • This job involves working within a team, to deliver outstanding results and sales service to customers
  • All candidates must speak fluent English and Spanish
  • Working 8 hours 5 days in a shift
  • Must be able to work under pressure
  • Please send your CV (in English) to [email protected] – Ref: CSE

Daily duties for this role include but are not limited to:

  • Answering 10-20 calls /10-20 e-mail queries per day from customers
  • Following up on queries by leasing with suppliers
  • Taking payment from customers
  • Arranging amendments and cancellations
  • Checking invoices against bookings

The type of candidate suitable for this job:

  • Wants to delight customers, above and beyond the call of duty
  • Is able to communicate clearly, both written and spoken
  • Works with attention to detail
  • Handles queries in the best interest of both customer and company
  • Is able to use a variety of IT systems
  • Has a pleasant, friendly phone manner

Skill Assessments:

  • The candidate must have excellent standards or be a native speaker of English
  • Worked in an English-speaking environment previously
  • Working experience in the travel industry or in a Customer Service role