Careers at Hop in Sightseeing
As a Travel Agency, we require experienced & enthusiastic Customer Service Agents for our operation’s office in Athens.
- This job involves working within a team, to deliver outstanding results and sales service to customers
- All candidates must speak fluent English and Spanish
- Working 8 hours 5 days in a shift
- Must be able to work under pressure
- Please send your CV (in English) to [email protected] – Ref: CSE
Daily duties for this role include but are not limited to:
- Answering 10-20 calls /10-20 e-mail queries per day from customers
- Following up on queries by leasing with suppliers
- Taking payment from customers
- Arranging amendments and cancellations
- Checking invoices against bookings
The type of candidate suitable for this job:
- Wants to delight customers, above and beyond the call of duty
- Is able to communicate clearly, both written and spoken
- Works with attention to detail
- Handles queries in the best interest of both customer and company
- Is able to use a variety of IT systems
- Has a pleasant, friendly phone manner
Skill Assessments:
- The candidate must have excellent standards or be a native speaker of English
- Worked in an English-speaking environment previously
- Working experience in the travel industry or in a Customer Service role